VETRO RECRUITMENT COMPLAINTS PROCEDURE
Vetro Recruitment is committed to providing a high-level service to our clients and agency workers. If you do not receive a satisfactory service from Vetro Recruitment, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Alastair Tulloch (Director) by phone 02921 660880 in the first instance so that we can try to resolve your complaint informally. At this stage, if you are not satisfied please contact Alastair Tulloch in writing. You can email firstname.lastname@example.org, or write to him at:
Vetro Recruitment Limited
89 Cardiff Road, Taffs Well,
Cardiff, CF15 7PL
1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within one week of us receiving your complaint.
2. We will record your complaint in our central register within a day of having received it.
3. We will then start to investigate your complaint. This will normally involve the following steps:
4. Alastair Tulloch will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within one week of the end of the investigation.
If you are still not satisfied, you can contact the Employment Agencies Standards Inspectorate at the Department for Business Innovation and Skills or the REC, the industry trade association, of which we are a member by writing to:
Consultancy and Compliance Team
REC, Dorset House,
1st Floor, 27 - 45 Stamford Street,
London, SE1 9NT
If we have to change any of the timescales above, we will let you know and explain why.
NOTE: In any event, we will comply with any statutory procedures that may relate to your complaint.
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