Vetro Recruitment is committed to providing a high-level service to our clients and agency workers. If you do not receive a satisfactory service from Vetro Recruitment, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact Alastair Tulloch (Director) by phone 02921 660880 in the first instance so that we can try to resolve your complaint informally. At this stage, if you are not satisfied please contact Alastair Tulloch in writing. You can email firstname.lastname@example.org, or write to him at:
Vetro Recruitment Limited
Caerphilly Business Park,
1. We will send you a letter acknowledging your complaint and asking you to confirm or explain the details set out. We will also let you know the name of the person who will be dealing with your complaint. You can expect to receive our letter within one week of us receiving your complaint.
2. We will record your complaint in our central register within a day of having received it.
3. We will then start to investigate your complaint. This will normally involve the following steps:
4. Alastair Tulloch will then invite you to meet him to discuss and hopefully resolve your complaint. He will do this within one week of the end of the investigation.
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