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Call Centre Manager

  • Location:

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    Up to £25000 per annum + Bonus + excellent benefits

  • Contact:

    Menna Del Jones

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Menna Del Williams

Call Centre Manager



Working hours - Monday - Friday

Salary £25,000 + bonus

Are you passionate about Customer Services? Do you have experience of managing a team?

Do you always keep Customer experience at the forefront of your mind?

My client is currently looking for an experienced Call Centre Manager to join their Customer Service team, in order to lead from the front, ensuring that all Advisors provide the highest level of customer service and best practice to all customers.

This is an exciting opportunity for a Manager to join a busy and growing team - you will be rewarded with some great benefits, including NO WEEKEND WORKING!

Responsibilities will include, but aren't limited to;

  • Ensuring the team deliver the highest level of customer service at all times
  • Drive performance and efficiency in the team, by achieving and exceeding KPIs
  • Recruitment of new staff
  • Training of existing and new staff in the team
  • Mentoring and coaching the team to monitor performance against KPIs
  • Reporting any unacceptable levels of service, and following up where necessary
  • Address any issues as and when they arise

If you are interested in being considered for this role, please click "Apply"

Menna Del Jones will be in touch to talk about the role in more detail and your experience.

At Vetro Recruitment we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC GOLD accredited and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role.

Whether you are looking for a permanent or temporary position we're here to help.


Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.