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Customer Care Advisor

  • Location:

    Cardiff, Wales

  • Sector:

    Vetro Office Support

  • Job type:

    Permanent

  • Salary:

    Up to £17500 per annum

  • Contact:

    Menna Del Jones

  • Contact email:

    menna@vrecruitment.co.uk

  • Job ref:

    894742_1550758189

  • Published:

    5 months ago

  • Expiry date:

    2019-03-23

  • Startdate:

    ASAP

  • Consultant:

    Menna Del Williams

Responsibilities.

  • To provide excellent customer service to all external and internal customers
  • To aim for first time resolution for all our callers
  • To provide an efficient service
  • To process all orders with 100% accuracy
  • To keep customers informed of order status by telephone
  • Ensure Data Protection and Confidentiality is maintained at all times
  • To ensure compliance with the Company Quality Policy
  • Any other duties deemed reasonable and necessary by management

Essential Skills.

  • Proven track record of customer service skills
  • Strong communication skills, both written and oral
  • To be able to work in a team environment
  • The ability to learn new skills quickly and attention to detail is a must
  • Time management
  • Previous knowledge of SAGE or similar packages would be an advantage
  • Strong understanding of all Microsoft Packages Previous Experience.
  • Working in a fast paced customer service environment
  • Use to dealing with large call volumes, both inbound and outbound
  • Experience of managing telephony duties with administration tasks
  • Has knowledge of working towards service level agreements and time boundaries
  • Experience in relating to all generations, putting the customer at the heart of the journey

Benefits

  • A competitive salary
  • KPI related bonus and Company Quarterly and annual bonuses
  • 26 days annual leave, plus additional 8 days bank holidays
  • Additional Long Service annual leave after 5 years, up to a maximum of 32
  • 4% Employer Pension Contribution
  • All the tea and coffee you can drink, as well as the odd cake!!
  • No weekend work
  • Free Car Parking onsite
  • Childcare vouchers
  • Death in service after 3 years
  • Employee Assistance Programme
  • Dress down Friday once a quarter