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Outbound Customer Care Advisor

  • Location:

    Cardiff, Wales

  • Sector:


  • Job type:


  • Salary:

    Up to £17650 per annum + bonus

  • Contact:

    Menna Del Jones

  • Contact email:


  • Job ref:


  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:

    Menna Del Williams




Working hours Monday - Friday

£17,650 + bonus

Our client is looking for an Outbound Customer Services Advisor to join their busy team on a permanent basis. One successful candidate will join a small team of Customer Care Advisors who provide a first class service to their customers.

You will be a positive, confident and comfortable speaking to large numbers of customers over the phone, with a proven track record of customer service skills. The responsibilities of the role include;

  • Making outbound calls to individuals and businesses to chase up orders
  • To provide excellent customer service to all external and internal customers
  • Take overflow calls from the inbound team
  • To aim for first time resolution for all our callers
  • To provide an efficient service
  • To process all orders with 100% accuracy - attention to detail is paramount!
  • To keep customers informed of order status by telephone
  • Ensure Data Protection and Confidentiality is maintained at all times
  • To ensure compliance with the Company Quality Policy
  • Any other duties deemed reasonable and necessary by management

Essential Skills

You will have excellent communication skills, both written and oral and be comfortable working in a team environment where everyone 'mucks in'.

If you have experience of working with SAGE or similar packages, that will be a real advantage, but this can definitely be taught - you definitely need to be confident in using Microsoft Office packages.

This is a fast paced role where you will have telephone and administration duties but ultimately, you will be passionate about customer services, always putting the customer at the heart of the journey.

What you will get in return:

  • Competitive salary
  • KPI related bonus and Company quarterly and annual bonuses
  • No weekend work
  • 26 days annual leave, plus an additional 8 days bank holidays
  • Additional Long Service annual leave after 3 years, up to a maximum of 32
  • Salary sacrifice pension scheme
  • Childcare Vouchers
  • Death in service after 3 years service
  • Employee Assistance Programme
  • Dress down Friday once a quarter
  • All the tea and coffee you can drink, as well as the odd cake!

To be considered for this role, please click "Apply".

Menna Del Jones will be in touch to talk about the role in more detail and your experience.

At Vetro Recruitment we have over 100 years' combined recruitment experience helping people plan their career path, navigate the job market and find their ideal role. We are REC GOLD accredited and CIW registered and pride ourselves on the service we offer our clients and candidates. We will work alongside you at all stages of the job application process and help you identify, apply for and secure your ideal role.

Whether you are looking for a permanent or temporary position we're here to help.


Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.