Domestic Abuse Housing Support Worker

Job Title: Domestic Abuse Housing Advice and Assistance Support Worker
Location: Newport, Newport County, South Wales/NP20
Salary: £26,000 – £28,000 per annum
Employment Type: Full-time, Permanent

Job Description
Domestic Abuse Housing Advice and Assistance Support Worker opportunity available in Newport, Newport County within a specialist support service focused on safeguarding and housing stability. You will provide practical, trauma-informed housing advice, immediate safety planning, and coordinated support to people experiencing domestic abuse, helping them remain safe at home where possible or access suitable emergency accommodation when needed.

Key Responsibilities
As a Domestic Abuse Housing Advice and Assistance Support Worker based in Newport, your daily duties will include:

• Completing risk assessments and risk management, including recognised checklists and robust safety planning in line with internal procedures
• Working closely with local authority housing teams and wider partners to engage individuals at risk of homelessness linked to domestic abuse
• Providing initial information, advice and assistance around housing options, rights, and immediate next steps in crisis situations
• Coordinating with refuge and temporary accommodation providers to secure safe placements quickly when someone needs to flee
• Liaising with landlords and relevant agencies to implement immediate safety measures (where it is safe to remain at home)
• Supporting short-term interventions and referrals into longer-term support, using agreed gateways and pathways
• Maintaining accurate, timely case notes and completing required monitoring on electronic systems
• Participating in team meetings, supervision, reflective practice and training, and contributing to an on-call rota as required

Requirements & Qualifications
To be successful as a Domestic Abuse Housing Advice and Assistance Support Worker, you will need:

• At least 2 years’ experience supporting individuals affected by domestic abuse (or closely related trauma-informed support work)
• Experience working in a multi-agency setting, confidently liaising with housing, safeguarding, and community partners
• Strong knowledge of housing-related services and an understanding of wider risks linked to violence and abuse
• Excellent communication skills, including a calm, non-judgemental approach and clear professional boundaries
• Ability to assess risk and deliver immediate, practical safety planning under pressure
• Confidence using case management/database systems to keep records accurate and up to date
• A clear commitment to safeguarding, confidentiality/GDPR, and equality, diversity and inclusion
• (Desirable) IDVA qualification (or recognised equivalent) and/or Welsh language skills

Benefits & Work Environment

• Competitive salary with structured support and development
• Ongoing training and a reflective, supportive team culture
• Meaningful, purpose-led work supporting people to live safely and independently
• On-site working within a collaborative, multi-agency environment

If you are a qualified Domestic Abuse Housing Advice and Assistance Support Worker looking for an exciting new role in Newport, apply today!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.