Head of Housing & Welfare

Job Title: Head of Housing & Welfare

Location: Wilton, Wiltshire

Salary: £45,000 to £52,000 per annum

Employment Type: Permanent, Full-time

Job Description:
Our client, a leading organisation dedicated to supporting veterans, is seeking a Head of Housing & Welfare to oversee supported accommodation and welfare services in Wilton, Wiltshire. This senior operational role involves managing day-to-day housing operations, welfare support, and staff, ensuring the organisation’s mission to help veterans rebuild stability and independence.

Key Responsibilities:
As a Head of Housing & Welfare based in Wilton, your daily duties will include:

• Building a partnership with the Department for Work and Pensions.
• Attending the Chamber of Commerce.
• Meeting with Ministers and Secretaries of State to discuss funding and employment opportunities for residents.
• Leading the operational management of supported housing and veteran services, including occupancy, referrals, and welfare support.
• Overseeing the full supported-housing pathway: assessments, admissions, tenancy sustainment, and planned move-on.
• Managing Housing Benefit and welfare applications, liaising with local authorities, DWP, and other agencies.
• Developing person-centred support plans to promote resident independence and wellbeing.
• Supervising a small team, including the Veteran Support Officer, Maintenance Manager, and Employment & Training Officer.
• Acting as safeguarding lead, ensuring risk assessments and safeguarding protocols are in place.
• Ensuring health & safety and premises compliance, working closely with the Maintenance Manager.
• Building and maintaining relationships with local authorities, NHS, veterans’ charities, and other stakeholders.
• Producing monthly performance reports on occupancy, voids, safeguarding, and outcomes.
• Managing communications and social content to showcase the organisation’s work.

Requirements & Qualifications:
To be successful as a Head of Housing & Welfare, you will need:

• Significant experience in supported housing, social care, welfare, or veterans’ services.
• Proven track record managing staff and complex caseloads involving vulnerable adults.
• Working knowledge of welfare benefits, including Universal Credit and Housing Benefit.
• Experience working with multi-agency teams and producing accurate management reports.
• Confident, resilient, and capable of handling sensitive situations and statutory agency interactions.
• Relevant degree or diploma in housing, social care, welfare rights, or management is advantageous but not essential.

Nice to Have:

• Direct experience working with Armed Forces veterans.
• Background in homelessness or supported housing.
• Designated Safeguarding Lead certification.
• Experience with contract reporting and case management systems.

Practicalities:

• Enhanced DBS check required.
• Full UK driving licence and willingness to travel occasionally for meetings and events.
• Commitment to mandatory safeguarding and other training.

Join our client in Wilton, Wiltshire, and play a vital role in transforming veterans’ lives through safe housing, welfare support, and employment pathways. If you are a dedicated professional with experience in supported housing and a passion for making a difference, apply today!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent roles. We are an equal opportunities employer, and decisions are made on merit alone.