Operations Manager - Supported Living

Job Title: Operations Manager – Supported Living
Location: Gloucestershire, West Midlands, UK
Salary: Up to £60,000 per annum

Job Description:
An exciting opportunity has arisen for an experienced Operations Manager to join a leading specialist provider supporting adults, young people, and children with complex needs across Gloucestershire and the West Midlands. The Operations Manager role in Gloucestershire offers a unique chance to shape, build, and grow vital services during a pivotal stage of organisational development. If you are a confident leader with a passion for relational practice and high-quality support, this is the role for you.

As the Operations Manager in Gloucestershire, you will oversee the operational delivery of supported living services and the development of new children’s homes. Your leadership will influence service quality, compliance, and organisational culture, ensuring that every individual receives the best possible care. This position requires a strategic thinker with hands-on experience, capable of managing multiple services and leading teams through growth and change.

Key Responsibilities:

• Oversee daily operations across supported living services and new children’s homes in Gloucestershire
• Create stability and consistency within teams, embedding high-quality relational practice
• Lead services through CQC and Ofsted inspections, ensuring compliance and securing “Good” or better ratings
• Support statutory roles during early growth phases and prepare services for inspection
• Strengthen the performance and confidence of managers, fostering reflective and resilient teams
• Lead through crisis or high-risk situations with calm, structured oversight
• Support the shaping and stabilisation of new children’s homes in Gloucestershire
• Identify opportunities for service improvement and organisational expansion

Requirements:

• Senior operational experience within adults, young people, and children’s services in Gloucestershire or similar regions
• Strong knowledge of CQC and Ofsted standards
• Proven ability to manage crisis situations calmly and effectively
• Track record of influencing organisational culture and improving service quality
• Experience supporting and developing managers in Gloucestershire
• Values-led approach rooted in fairness, consistency, and emotional intelligence
• Level 5 qualification in Health & Social Care (or equivalent)
• UK driving licence

Why Join Us:
This is a rare opportunity to join a growing organisation at a critical stage of development. As the Gloucestershire-based Operations Manager, you will have the chance to influence organisational direction, develop new services from the ground up, and grow into a senior leadership role. The organisation values clarity, autonomy, and purposeful leadership, offering a clear pathway for progression and a supportive environment to make a lasting impact.

Progression & Package:

• Bonuses of £2,500 for each new children’s home opened
• £5,000 bonus for homes achieving “Outstanding”
• Annual review based on impact, growth, and quality
• Direct access to Director-level leadership
• Strong organisational backing to support your success

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.