Outreach Support Worker

Are you a compassionate and proactive individual driven to help vulnerable people find stable housing? Do you possess excellent communication skills and a passion for making a tangible impact on homelessness in Monmouthshire, Wales? Vetro Recruitment is seeking a dedicated Housing Outreach Support Worker to join our preferred recruitment partner, a leading organisation committed to ending homelessness.

This isn't just a job; it's an opportunity to be at the forefront of change. You'll be a vital link for individuals in emergency accommodation and those experiencing rough sleeping, guiding them towards secure housing and a brighter future.

Location: Monmouthshire (Travel within the local area) 
Employment Type: Full-time 
Salary: £25,352

About the Role: 

As a Housing Outreach Support Worker, you will provide essential housing-related support across Monmouthshire. Your days will be dynamic and impactful, combining intensive support within temporary accommodation (B&B, hotels, hostels, night shelters) with crucial assertive outreach to individuals who are rough sleeping. While based primarily in Monmouthshire, some travel to our Newport office will be required.

Key Responsibilities:

• Support individuals affected by homelessness to find, secure, and maintain appropriate accommodation, including within the private rented sector.
• Conduct comprehensive assessments of housing needs, risks, and develop robust risk management and safety plans in line with organisational policies.
• Provide intensive support to residents in temporary accommodation, facilitating their transition to longer-term housing solutions.
• Work effectively within multi-agency Hubs, liaising with Social Services, Police, Housing Options Officers, DWP, and other statutory and voluntary agencies to provide holistic support.
• Assist individuals in building and sustaining informal community support networks to promote successful independent living.
• Ensure accurate and timely documentation of all support notes and service user information using electronic database systems 
• Participate in the organisation's vital tiered on-call rota.
• Engage actively in team meetings, supervision, and continuous professional development opportunities.

Essential Qualifications & Experience:

• At least 1 year of experience working directly with individuals experiencing homelessness or in a related support setting.
• Knowledge of the principles and ability to conduct comprehensive assessments of need, risk, and develop person-centred support plans.
• Proven experience in successful partnership working with various agencies.
• Ability to build and sustain positive, non-judgemental relationships with vulnerable individuals.
• Strong ability to assess and respond to static and dynamic risks, ensuring robust risk management plans.
• Excellent written and verbal communication skills.
• Proficiency in computer skills
• Ability to work on own initiative, prioritise workload, and manage pressure effectively.
• A professional approach, demonstrating strong professional boundaries.
• Understanding of and commitment to: Equal Opportunities, psychologically informed environments, confidentiality, and Health & Safety regulations.
• Full UK Driving Licence and access to a vehicle are essential.

Desirable Qualifications & Experience:

• Experience working within a Psychologically Informed Environment (PIE) framework.
• Experience of successfully liaising with a wide variety of agencies (e.g., Social Services, Police, Housing, DWP, Health Professionals).
• Experience with case management systems and IT.
• Ability to speak Welsh.

Ready to make a profound impact as a Housing Outreach Support Worker in Monmouthshire?

Apply today through Vetro Recruitment and take the next step in a truly rewarding career.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.