Refuge Team Leader - Domestic Abuse

• Job Title: Refuge Team Leader | Domestic Abuse Support Services | Leadership & Trauma-Informed Care
• Location: Pontypool, Torfaen, UK
• Salary: £26,520 FTE per annum (rising to £27,030 after successful six-month probation)

Join a leading specialist provider dedicated to supporting adults and children who have experienced domestic or sexual abuse, harm, and violence. We are seeking a compassionate and dynamic Refuge Team Leader to oversee trauma-informed support services across refuges in Torfaen. This permanent role offers a meaningful opportunity to lead a dedicated team and make a real difference in people’s lives.

Key Responsibilities:

• Lead support workers, assistants, and relief staff in delivering trauma-informed care aligned with best practices and organisational values.
• Oversee daily refuge operations, ensuring a safe, compassionate environment where everyone feels heard, respected, and supported.
• Manage staff rotas to ensure adequate staffing and continuous service delivery.
• Supervise and promote a trauma-informed approach, responding sensitively to safeguarding concerns and escalating issues as necessary.
• Deliver direct, person-centred support to individuals, including risk assessments, support planning, and advocacy.
• Assist with access arrangements, including transport, initial paperwork, housing benefit claims, and settling-in support.
• Develop and review safety and support plans collaboratively with residents.
• Coordinate move-on and resettlement processes, fostering strong relationships with housing and support agencies.
• Participate in multi-agency meetings such as MARAC and safeguarding groups, ensuring all organisational actions are completed and appropriately recorded.
• Monitor operational health and safety, maintain accurate records, and oversee database management for licensing and contracts.
• Conduct regular house meetings to ensure resident involvement and address inter-resident issues.
• Contribute to organisational development projects and continuous improvement initiatives.
• Uphold organisational policies, legal compliance, and ethical standards in all aspects of work.
• Promote equality, diversity, and trauma-informed practice in day-to-day service delivery.
• Represent the organisation professionally at external meetings, conferences, and community events.

Candidate Requirements:

• Proven experience in domestic abuse support services or related social care fields.
• Strong leadership and line management skills, with the ability to supervise and motivate a diverse team.
• Knowledge of trauma-informed approaches and safeguarding procedures.
• Experience in risk assessment, support planning, and advocacy.
• Excellent communication and conflict resolution skills.
• Ability to manage multiple tasks, coordinate operational activities, and oversee service delivery.
• Flexibility to work evenings and occasional weekends as needed.
• Commitment to promoting equality, inclusion, and best practice in a refuge setting.

What We Offer:

• Competitive salary with development opportunities.
• Flexibility in working hours, including options for part-time (minimum 21 hours/week).
• Supportive team environment committed to continuous learning.
• The chance to lead impactful support services in a valued community sector.

Join our dedicated team and help empower those affected by domestic abuse to rebuild their lives.

"Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer, and decisions are made on merit alone."