Refuge Team Leader - Domestic Abuse

Job Title: Refuge Team Leader
Location: Newport, Wales
Salary: £26,520 FTE per annum, rising to £27,030 after six months

Job Description:

We are seeking a dedicated and compassionate Refuge Team Leader to join a leading specialist provider supporting adults and children who have experienced domestic or sexual abuse, harm, and violence. The Refuge Team Leader will play a vital role in overseeing trauma-informed support services across refuges in Torfaen, ensuring a safe, respectful, and empowering environment for residents. This is an excellent opportunity for a professional committed to making a positive impact within a supportive and dynamic team. The Refuge Team Leader will be based in Pontypool, covering refuges across the Torfaen area, with a focus on delivering high-quality, person-centred support.

Key Responsibilities:

• Assist the Support Service Coordinator in delivering trauma-informed support to refuge residents, recognising the impact of abuse and violence.
• Lead and supervise support staff, including Support Workers, Support Assistants, and Relief team members, supporting recruitment, training, and development.
• Manage a small caseload, providing direct support to individuals, including risk assessments, support planning, and advocacy.
• Respond to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed approach.
• Lead on move-on and resettlement planning, developing strong referral pathways with housing and support providers.
• Attend multi-agency meetings such as MARAC and safeguarding groups, ensuring actions are completed and recorded.
• Oversee operational health and safety within refuge services, ensuring compliance and safety standards are met.
• Monitor record-keeping, ensuring accuracy, confidentiality, and timeliness through regular audits.
• Manage the rota to ensure adequate staffing and service coverage.
• Lead regular house meetings with residents, promoting involvement and addressing concerns.
• Contribute to organisational development projects and internal service improvements.

Requirements:

• Proven experience in supporting adults and children in refuge or similar settings, with trauma-informed practice knowledge.
• Strong leadership and team management skills, with experience supervising support staff.
• Excellent communication and safeguarding skills, with the ability to respond effectively to safeguarding concerns.
• Ability to work flexibly, including occasional evenings and weekends, with a commitment to trauma-informed, person-centred support.
• Knowledge of housing, support planning, and multi-agency collaboration.
• Commitment to promoting equality, diversity, and inclusion within the workplace.
• Relevant qualifications in social work, support work, or related fields are desirable.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.