Regional Operations Manager

Job Title: Regional Operations Manager – Supported Accommodation
Location: Newport, Gwent, and Bristol, Wales
Salary: £45,000 - £55,000 per annum (DOE)

Job Description:
We are seeking a highly experienced and dynamic Regional Operations Manager to oversee supported accommodation services across multiple locations in Newport, Gwent, and Bristol. This is an excellent opportunity for a professional with a strong background in operations management within the supported living or youth services sector. The Regional Operations Manager will be responsible for driving operational excellence, leading teams, and ensuring high-quality service delivery in a fast-paced environment. If you are passionate about making a positive impact in supported accommodation services and possess the necessary leadership skills, this role is ideal for you.

Key Responsibilities:

• Oversee and manage the day-to-day operations of supported accommodation services in Newport and Bristol.
• Lead, mentor, and develop supported accommodation teams to ensure high standards of service.
• Implement and manage operational policies and procedures to optimise performance across regions.
• Collaborate with senior management to develop strategic goals and initiatives.
• Monitor financial performance, including budgeting, forecasting, and cost control.
• Ensure compliance with all relevant regulations, safety standards, and company policies.
• Build and maintain strong relationships with stakeholders, service users, and community partners.
• Analyse sector needs and local authority policies to identify opportunities for growth.

Requirements:

• Minimum of 2 years’ experience managing supported accommodation, youth, or community services.
• Proven track record of managing multiple properties or locations.
• Recent experience as a Supported Accommodation Manager or Children’s Home Manager.
• Level 5 Diploma in Leadership and Management (or equivalent).
• Level 4 Diploma for Children, Young People and Families Practitioner (or equivalent).
• Operational knowledge of Ofsted Supported Accommodation Standards and/or CIW.
• Full UK Clean Driving Licence.
• Strong leadership, communication, and interpersonal skills.
• Excellent IT, database management, and report writing skills.
• Relevant safeguarding, health, and safety training.

Desirable Qualifications:

• Certification in property management.
• Degree in Youth and Community Work.
• Designated Safeguarding Lead/Officer.
• Health & Safety Level 2/3.
• Experience in customer service and community engagement.

What We Offer:

• Opportunities for professional development and career progression.
• A supportive, inclusive, and collaborative work environment.
• Benefits including company pension, health and wellbeing programmes, free on-site parking, and 33 days leave including bank holidays.
• Work-life balance with Monday to Friday hours and shared on-call responsibilities.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.