Service Manager

Job Title: Registered Manager – Autism Support Services
Location: Carmarthen, Carmarthenshire, Wales
Salary: £36,000 - £37,000 per annum

Job Description:

An exciting opportunity has arisen for a Registered Manager to lead a dedicated team within a well-established charity in Carmarthen. This role involves managing a 3-bed service supporting young people aged 16-25 with autism and complex needs in a unique, sustainable setting. The Registered Manager will oversee the delivery of high-quality care, ensuring compliance with regulatory standards while fostering a nurturing environment that promotes growth and development for young people. If you are passionate about holistic, person-centred care and want to make a meaningful difference, this is the role for you.

Key Responsibilities:

• Ensure the provision of high-quality care, support, and accommodation for young people with autism and complex needs.
• Monitor and evaluate service performance, developing action plans for continuous improvement.
• Complete and submit six-monthly quality of care reports to senior management.
• Conduct audits of care documentation and staff files to ensure compliance with CIW and local authority standards.
• Support and mentor staff, providing supervision, appraisals, and ongoing training.
• Participate in CIW inspections, ensuring the service remains compliant with all relevant legislation.
• Oversee HR processes, including managing staff-related issues and supporting team development.
• Maintain and update company policies and procedures, ensuring staff adherence through audits and observations.
• Collaborate with the Head of Residential and Responsible Individual to uphold service quality during inspections.

Requirements:

• Significant operational experience in a care environment, with a focus on young people or adults with complex needs.
• Proven ability to manage multiple small care homes effectively.
• Strong leadership skills, with experience supervising and developing staff teams.
• High resilience and emotional intelligence to handle challenging situations professionally.
• Relevant qualifications, such as a Level 5 Diploma in Leadership and Management for Adult Care, or equivalent, to gain approval as a registered manager with CIW and Social Care Wales.
• Experience as a Home Manager, Service Manager, or Responsible Individual in residential services.
• Ability to work collaboratively with senior management and external regulators.

Why Join This Role?
This Registered Manager position offers a rewarding career with a charity that values holistic and innovative approaches to care. Benefits include 33 days of annual leave (rising to 38), a pension scheme, ongoing training, and opportunities for career development. You will have the chance to work in a setting that combines practical skills activities like pottery and felting with meaningful support for young people with autism.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.