Service Manager - Adults Residential

Job Title: Service Manager

Location: Caernarfon, Gwynedd

Salary: £34,416 per annum + sleep-in shifts at £60 per night + travel expenses paid at 45p per mile

Employment Type: Permanent, Full-time (37 hours per week)

Job Description:
We are seeking a dedicated Service Manager to lead and manage support services in Caernarfon, Gwynedd. This role offers the opportunity to make a meaningful difference in the lives of individuals with learning disabilities by ensuring high-quality, person-centred support within a friendly team environment.

Key Responsibilities:
As a Service Manager based in Caernarfon, your daily duties will include:

• Overseeing the day-to-day operation and management of two support services supporting six individuals with learning disabilities.
• Providing motivational leadership and direction to support staff, fostering a positive and person-centred approach.
• Developing and reviewing support plans, risk assessments, and service delivery to ensure continuous improvement and adherence to best practices.
• Building strong relationships with stakeholders, including service users, families, and external agencies.
• Managing team development, coaching, and performance management to ensure high standards of support and independence for the people we support.

Requirements & Qualifications:
To be successful as a Service Manager, you will need:

• A Level 5 qualification in Health and Social Care (or actively working towards it).
• Proven experience supporting individuals with learning disabilities in a social care setting.
• Strong communication skills and the ability to influence others effectively.
• Flexibility to work shifts, including weekends, and provide cover as required.
• A valid driver’s licence and access to your own car, with willingness to use it for transporting service users and attending meetings.
• Welsh language skills are desirable to effectively communicate with Welsh-speaking service users and meet their cultural needs.

Benefits & Work Environment:

• Competitive salary with regular pay reviews.
• 25 days annual leave, increasing to 30 days after 5 years’ service, with options to buy or sell leave.
• Health and Wellbeing programme, including 24-hour access to an Employee Assistance Programme.
• Company pension scheme.
• Benefits and discount platform, Blue Light discount card.
• Ongoing training and development opportunities.

Join Us:
If you are a qualified Service Manager seeking an impactful role in Caernarfon, apply today! Help us build a better future by supporting individuals to live enriched and fulfilling lives.

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent roles. We are an equal opportunities employer, making decisions based on merit.