Supported Housing Manager

Job Title: Projects Manager (Housing Support)
Location: Bridgend 
Salary: £28,683 per annum 

Job Description:
We are seeking a Projects Manager to oversee service delivery and ensure the highest possible housing-related support for individuals supported, funders, and partnership agencies. This Projects Manager role is based in South Wales and will support teams delivering housing-related support to vulnerable people aged 16 and over, working closely with Social Services and Housing. 

This role is a 35-hour role per week, flexible to meet service needs, with participation in a 1 in 6 on-call.

Key Responsibilities:

• Lead and support teams to deliver high-quality housing-related support in line with organisational values, funder demands, and the needs of individuals supported
• Provide effective reactionary support, advice, and guidance to colleagues, including support and supervision and ensuring attendance at reflective practice sessions and team meetings
• Support staff to manage risk and safeguarding concerns appropriately, including timely action and guidance
• Manage and record annual leave approvals, sickness absences, and return-to-work processes for line-managed colleagues
• Apply Health & Safety procedures in line with relevant policies and work practices, working with the Health & Safety Co-ordinator
• Ensure best-practice delivery, including psychologically informed and trauma-informed practice, with kindness and compassion
• Ensure training completion within the organisational matrix and support full induction for new colleagues
• Ensure clear and accurate returns prior to submission to HR, Payroll, Monitoring and Evaluation
• Ensure appropriate cover for all projects (including on call) to maintain effective service delivery
• Monitor service performance against project action plans and funding requirements, in partnership with the Contract & Quality Assurance Manager
• Manage caseloads, referrals via the Locata Gateway, and urgent/emergency needs in line with contract requirements
• Ensure risk assessments, safety planning, and safeguarding processes are in place, including MARAC and MAPPA where required
• Liaise with statutory and voluntary agencies to build and sustain effective project operation
• Complete regular file and case management audits to ensure consistency of service delivery
• Ensure monitoring statistics/returns are completed to deadline by line-managed staff
• Manage authorised spending within budget, liaising closely with the Manager on expenditure
• Ensure petty cash systems, spend approvals, and travel expenses are submitted on time
• Support timely completion of funder monitoring returns, checked and submitted in partnership with relevant leaders
• Provide appropriate “money guidance” (not advice) and support income maximisation for individuals supported

Requirements:

• Experience in line management in a support environment
• Experience managing teams supporting individuals with complex needs, including mental health, offending, substance misuse, childhood trauma, and being care-experienced
• Experience working with a focus on psychologically informed and trauma-informed practice
• Knowledge of housing and homelessness issues relating to young people and vulnerable women, including those impacted by domestic abuse
• Knowledge of risk management measures and safety planning with individuals affected by abuse
• Experience supporting teams to engage people with complex needs and trauma who struggle to engage
• Ability to coordinate and effectively manage a diverse team and foster team spirit in a changing environment, using reflective practice
• Strong decision-making skills in a sensitive, consultative manner
• Computer skills including MS Word, Teams, Outlook, and case management systems 
• Effective communication skills (written and verbal) with individuals supported, colleagues, and professionals
• Ability to liaise effectively with partner agencies to ensure smooth and consistent service delivery
• Positive attitude towards people with support needs and risk issues, with willingness to work on own initiative and in partnership with senior colleagues
• Willingness to cover for project staff in their absence and undertake reasonable duties to support smooth running of the service
• Understanding of and commitment to working within a trauma-informed support framework
• Driving licence and access to a car

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.