Supported Housing Manager

Job Title: Supported Housing Manager
Location: Cardiff, Cardiff
Salary: £28,683 per annum
Employment Type: Full-time, Permanent

Job Description
We are recruiting a Supported Housing Manager to join an established housing-related support service in Cardiff, Cardiff. This is a key leadership role focused on high-quality, person-centred delivery for vulnerable individuals (16+) with a range of complex support needs, within a values-led, trauma-informed environment.

Key Responsibilities
As a Supported Housing Manager based in Cardiff, your daily duties will include:

• Overseeing service delivery across multiple supported housing projects, ensuring quality, consistency, and outcomes aligned to contract requirements
• Providing strong, visible leadership to frontline teams, including regular supervision, guidance, reflective practice, and performance support
• Managing referrals and allocations, ensuring assessments, case management, and support planning are delivered to a high standard
• Leading on risk management, including robust safety planning and timely action on safeguarding concerns (including multi-agency processes where required)
• Building and maintaining effective working relationships with statutory and voluntary partners to support smooth pathways and joined-up support
• Supporting operational compliance: audits, monitoring returns, record-keeping standards, and deadline management
• Playing a key part in operational cover, including participation in a second-tier on-call rota (including telephone and occasional in-person support)

Requirements & Qualifications
To be successful as a Supported Housing Manager, you will need:

• Proven line management experience within a support environment (ideally housing-related support)
• Experience supporting individuals with complex needs, which may include mental health, trauma, substance misuse, offending histories, or safeguarding concerns
• Strong knowledge of housing and homelessness challenges affecting vulnerable groups
• Driving licence and access to a car
• Confidence using IT systems, including Microsoft Office and case management platforms, alongside strong written and verbal communication skills

Benefits & Work Environment

• £28,683 per annum with structured support and development
• Annual leave starting at 26 days plus Bank Holidays (increasing with service)
• Ongoing training aligned to role needs and organisational standards
• A supportive culture committed to trauma-informed practice, collaboration, and continuous improvement

If you are a qualified Supported Housing Manager looking for an exciting new role in Cardiff, apply today!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.