Tenancy Support Worker

Job Title: Tenancy Support Worker
Location: Bridgend, Bridgend, Wales
Salary: £14.24 per hour (inclusive of holiday pay)
Employment Type: Temporary

Job Description
Tenancy Support Worker opportunities are available in Bridgend, Bridgend for a supportive housing-focused service supporting people who may be experiencing tenancy difficulties. This is a hands-on, community-based role where you’ll help individuals build stability, access the right services, and move towards more independent living.

Key Responsibilities
As a Tenancy Support Worker based in Bridgend, your daily duties will include:

• Completing needs and risk assessments and creating practical, person-centred support plans
• Supporting clients with tenancy sustainment, including budgeting guidance and help to access welfare/housing benefits
• Delivering structured 1:1 support (including crisis intervention where needed) to reduce isolation and improve wellbeing
• Building positive working relationships that encourage engagement, independence, and long-term progress
• Liaising with partner agencies and community services to coordinate support and resolve barriers
• Maintaining accurate records and contributing to safe, outcome-focused case management

Requirements & Qualifications
To be successful as a Tenancy Support Worker, you will need:

• Proven experience in tenancy support, housing support, or a closely related support role
• Strong working knowledge of welfare and housing benefits and the challenges that can impact tenancy sustainment
• Full UK Driving Licence and access to your own vehicle (to meet the demands of community-based support)
• Excellent communication and organisational skills, with a professional and compassionate approach
• Flexibility to adapt to changing priorities, client needs, and shift patterns

Benefits & Work Environment

• £14.24 per hour (inclusive of holiday pay) with weekly pay and no payroll charges
• Company pension scheme and holiday pay
• Comprehensive training with ongoing face-to-face support and development opportunities
• Free online training and subsidised practical courses (e.g., behaviour management / conflict resolution training)
• Flexible working hours and shifts managed through a shift-booking app
• 24-hour support line and dedicated consultant support

If you are a qualified Tenancy Support Worker looking for an exciting new role in Bridgend, apply today!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer and decisions are made on merit alone.

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