Veteran Supported Housing & Welfare Manager

Veteran Supported Housing & Welfare Manager
Location: Wilton, Wiltshire
Salary: Up to £45,000 per annum, dependent on experience
Employment Type: Permanent, Full-time (37.5 hrs/week)

Job Description:
Our client, a leading organisation dedicated to supporting veterans, is seeking a Veteran Supported Housing & Welfare Manager to lead their supported accommodation services in Wilton, Wiltshire. This senior operational role involves managing day-to-day housing operations, welfare support, and staff, ensuring the organisation’s mission to help veterans rebuild stability and independence.

Key Responsibilities:
As a Veteran Supported Housing & Welfare Manager based in Wilton, your daily duties will include:

• Leading the operational management of supported housing and veteran services, including occupancy, referrals, and welfare administration.
• Overseeing the full supported-housing pathway: assessments, admissions, tenancy sustainment, and planned move-on.
• Managing Housing Benefit and welfare benefits processes, liaising with local authorities, DWP, and other agencies.
• Delivering person-centred resident welfare and case management, promoting independence and positive outcomes.
• Supervising a small team, including the Veteran Support Officer, Maintenance Manager, and Employment & Training Officer, through supervision, appraisal, and development.
• Acting as safeguarding lead (or deputy), ensuring risk assessments, safeguarding culture, and escalation procedures are followed.
• Ensuring health & safety and premises compliance, working closely with the Maintenance Manager.
• Building and maintaining relationships with local authorities, NHS, veterans’ charities, and other stakeholders.
• Producing monthly performance reports on occupancy, voids, safeguarding, and other key metrics.
• Managing communications and social content to showcase the organisation’s work.

Requirements & Qualifications:
To be successful as a Veteran Supported Housing & Welfare Manager, you will need:

• Significant experience in supported housing, social care, welfare, or veterans’ services.
• Proven track record managing staff and complex caseloads involving vulnerable adults.
• Working knowledge of welfare benefits, including Universal Credit and Housing Benefit, ideally within supported or exempt accommodation.
• Experience of multi-agency working and producing accurate management and performance reports.
• Confident, resilient, and capable of working with statutory agencies and sensitive situations.
• Relevant degree or diploma in housing, social care, welfare rights, or management is advantageous but not essential if you have strong relevant experience.

Nice to Have:

• Direct experience working with Armed Forces veterans.
• Background in homelessness or supported housing.
• Designated Safeguarding Lead experience.
• Experience with contract reporting and case-management systems.

Benefits & Work Environment:

• Competitive salary with regular pay reviews.
• Opportunities for growth within an expanding organisation.
• Supportive team environment and ongoing professional development.
• Flexible working arrangements and stakeholder engagement opportunities.

If you are a qualified Veteran Supported Housing & Welfare Manager seeking an impactful role in Wilton, Wiltshire, apply today!

Vetro Recruitment acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Vetro is an equal opportunities employer, and decisions are made on merit alone